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Complaints
We are sorry that you have encountered a situation where you need to file a product complaint. We will do our best to make the complaint process as pleasant as possible and keep you informed throughout.
We will guide you through the process of returning goods in four easy steps.
- Log in to your account. Not registered? No problem, you can load your order using its number.
- Select the product you need to return.
- Please provide details about the problem and select how you would like us to resolve the complaint to your satisfaction.
- Send us your package – you can use our shipping service or any other method you prefer.
If you require assistance, give us a call on (+420) 491 482 386 or send us an email to mail@armyshop.cz.
Back to online shopHOW CAN I RETURN GOODS?
For a quick and easy claim, please fill out the online claim form above. If you shopped as a registered customer, you'll see all the items that are still under warranty in the form. After filling out the form, you'll see all the info you need to claim your item and send it back.
How can I check the status of my complaint?
As soon as we receive the goods, you will receive a confirmation email from us. We have 30 days to resolve the issue and inform you of the outcome of your complaint. However, we always strive to do so as soon as possible.
How can I complain?
For a simple and quick claim, please fill in the online claim form. If you have purchased as a logged-in customer, you will see all goods that are still under warranty on the form. Once you have completed the form, you will see all the information you need to claim the goods and send them back.
How can I find out the status of my claim?
Once the goods arrive to us, you will receive a confirmation email from us confirming receipt. We have 30 days to resolve everything and inform you of the outcome of the claim. However, we always try to do this as soon as possible.
How can I check the status of my complaint?
As soon as we receive the goods, you will receive a confirmation email from us. We have 30 days to resolve the issue and inform you of the outcome of your complaint. However, we always strive to do so as soon as possible.
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