Thank you for choosing to shop our online store. We wish you a pleasant shopping experience! In order to define the rights and obligations associated with shopping on our website, we have drawn up these general terms and conditions. For easier understanding of the terms and conditions, we have included a summary at the beginning of each section. However, please read the entire text carefully as it is binding.

These terms and conditions are valid and were last updated on 1 July 2025. The previous version of the terms and conditions can be found here:

Terms valid until 30 June 2025

Terms and Conditions valid until 8 November 2022

1. General provisions

1. Scope of the Terms and Conditions. These terms and conditions govern the conclusion of contracts between us as a trader and you as a customer through the online shop and our and your rights and obligations under the contracts. The terms and conditions also include mandatory information. Information on the processing of personal data can be found in a separate document on our website. The terms and conditions come into force on 06 January 2023.
2. Terms used. In our terms and conditions we use the following abbreviations:
   1. We, which means the trader, i.e. the company ARMYSHOP.CZ, s.r.o., with its registered office at Prague 6 - Bubeneč, Národní obrany 718/22, Postal Code 16000, ID No. 25919229, VAT No. CZ25919229, file No. C 129326, registered at the Municipal Court in Prague.
   2. You, which means the customer, i.e. the other contracting party different from us, which may be one of the following entities:
   3. Consumer, which is a person not acting in the course of his business or in the course of his independent exercise of his profession,
   4. An entrepreneur, which is a person or legal entity acting in the course of its business or in the independent exercise of its profession,
   5. Online shop, i.e. our web interface located at www.alluree.eu, where you can view our offer and order goods from our range.
   6. Our business premises, i.e. our establishment located at Studénka 160, 549 31 Velké Poříčí.
   7. E-mail, i.e. electronic mail, by which we can be contacted at the e-mail address mail@armyshop.cz.
   8. Telephone, by which we can be contacted at +420 491 482 386.
   9. Contracts, which means purchase contracts.
3. The relation of the terms and conditions to the contract. The terms and conditions are an integral part of all contracts. Deviating provisions in the contract take precedence over the wording of the terms and conditions.
4. Relationship of the contract and the terms and conditions to legislation. The rights and obligations not regulated by the terms and conditions or the contract are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, in accordance with the laws of the European Union, in particular Directive 2011/83/EU, on consumer rights and Directive 2000/31/EC, on electronic commerce. In the event of a conflict between the terms and conditions or the contract and a legal regulation, unless it is a matter that can be derogated from by agreement, the legal regulation shall prevail.
5. Separability of provisions of the terms and conditions and contractual arrangements. If any provision of the terms and conditions or contractual arrangements becomes invalid, ineffective or disregarded, the validity and effectiveness of the other provisions of the terms and conditions and contractual arrangements shall not be affected.
6. Relations with an international element. Legal relations between us and you shall be governed by Czech law in the presence of an international element and the Czech courts shall have jurisdiction to settle any disputes. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention) does not apply.
7. Methods of resolving complaints. Any complaints and disputes between you and us may be resolved by:
   1. Out of court;
   2. by email to our email address.
8. Out-of-court dispute resolution. We may resolve our disputes out of court as follows:
   1. The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs is competent for out-of-court settlement of consumer disputes arising from a purchase contract.
   2. The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
   3. The Seller is authorised to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade licensing authority. The Czech Trade Inspection Authority supervises compliance with Act No 634/1992 Coll., on Consumer Protection, among other things, within a defined scope."
9. Supervisory authorities. Our activities are subject to control and supervision by the state authorities of the Czech Republic, to which we may address our complaints in accordance with the legal regulations governing their competence and powers. The state supervisory authorities are in particular:
   1. Czech Trade Inspection Authority,
   2. trade licensing authorities,
   3. the Office for Personal Data Protection.

2. Ordering goods and concluding contracts

1. Ordering goods. The goods in our online shop can be ordered by accepting the offer to conclude a contract, which is the display of the goods in the online shop, via the online shop. Acceptance of our offer with an amendment or deviation is not possible and is considered a counter-offer on your part.
2. Ordering goods via the internet. You order goods via the online shop by selecting the offered goods in the desired quantity, quality and design, placing the goods in the virtual basket, filling in the required data, selecting the delivery and payment method and submitting your order using the "Order binding payment" button, thereby concluding the contract. You will be given the opportunity to check and, if necessary, change the details you have entered before submitting your order.
3. Confirmation of order acceptance. We will confirm the successful acceptance of your order and the conclusion of the contract by sending you an email message to the email address provided in the order, which will include:
   1. about the conclusion of the contract and its contents,
   2. the terms and conditions, which include the mandatory information provided.
4. Incompleteness and incorrectness of the order. In case of incompleteness or incorrectness of the order, we will ask you to complete it or notify you of the impossibility of concluding the contract.
5. Language and retention of the contract. Contracts are concluded in Czech and also in English (depending on the chosen option). We store concluded contracts and if you have an active user account with us, you can access your contracts through this account.
6. Contract modification and cancellation. Concluded contracts cannot be unilaterally amended or cancelled; this can only be done by mutual agreement or if required by law or the terms and conditions.
7. Contents of the purchase contract. On the basis of the concluded purchase contract, we are obliged to deliver the ordered tangible goods and provide any agreed services to you in the agreed manner and you are obliged to take delivery of the goods and pay us the total price, which consists of the price of the ordered goods, the price of payment, the price of delivery of the goods and the price of any additional services ordered.
8. Intellectual Property Protection. If we supply goods to you under a contract that are protected by intellectual property rights (in particular copyright, trademarks, industrial designs, patents and utility models), a licence to exercise the intellectual property rights is not part of the contract. As an individual, you may not use the copyright-protected goods except for your personal use and as a legal entity, you may not use them except for your own internal use, in particular you may not reproduce, resell, rent or otherwise make them available to third parties.
9. Discounts and promotions. For discounts or other marketing promotions, the individual discounts and other benefits provided cannot be combined unless otherwise stated.
10. Gifts and Bonuses. If gifts or other bonuses have been provided to you as part of the contract, this is on the basis of a gift agreement and we are not liable for any defects in these. The existence of the gift agreement is dependent on the existence of the main agreement and the gift agreement is entered into with the condition precedent of cancellation of the gift agreement in the event of termination of the main agreement.
11. Discount coupons, codes and gift vouchers. Discount coupons, discount codes and gift vouchers may be redeemed subject to the terms and conditions agreed or specified on the coupon or voucher. Unless otherwise agreed, they can only be redeemed with us and the validity period is limited for discount coupons and discount codes to the cancellation or termination of the discount promotion, and for gift vouchers to one year from the date of issue.

3. Payment terms

1. Payment methods. The total price can be paid in the following ways:
   1. cashless by credit card;
   2. by cashless payment system according to the offer available at check-in;
   3. by wire transfer;
   4. cash on delivery on collection.
2. Refusal of cash on delivery. In view of the nature of the contract, we reserve the right to unilaterally refuse the option to choose the cash on delivery option for payment of the total price - you will be notified of this immediately after making this choice and will be offered alternative payment options or the option to withdraw from the contract.
3. Time for payment. You must pay the total price before delivery of the goods within 5 days of the conclusion of the contract. If the total price is paid through a payment service provider, the total price is paid by crediting the amount of money to our account with the payment service provider.
4. Taxes and fees. In the case of delivery within the European Economic Area, the price is always inclusive of VAT and all other taxes and charges. In the case of delivery outside the European Economic Area, the price of the goods will be invoiced exclusive of VAT and all taxes. In this case, VAT as well as customs duties and other charges may be assessed by the destination country - you acknowledge that it is your sole responsibility to cooperate with customs and tax procedures as well as to pay all costs, taxes and duties.
5. Electronic Invoicing. In order to facilitate communication, you agree that invoices and proof of payment will be sent to you exclusively electronically, to the email address you provided when creating your order.

4. Delivery terms

1. Delivery methods. The delivery methods you can use can be found on the corresponding page in our online shop.
2. Acquisition of title. You become the owner of the goods we deliver to you as a business by entering into a contract and as a consumer or non-business by taking delivery of the goods, but not before you have paid the total price in full.
3. Time for delivery. We will deliver the goods to you as soon as we are able - usually within 5 days, but no later than 30 days. The agreed delivery time starts from the conclusion of the contract. If the total price is to be paid before delivery of the goods, the delivery time shall only run from the payment of the total price. The goods shall be delivered to their destination within this period. If you are not a consumer and the goods are to be delivered to their destination by a carrier, the goods will be handed over to the carrier at this time.
4. Receipt of Goods. You must take delivery of the goods at the agreed time and place depending on the method of delivery. If the goods are to be delivered by a carrier, you must take delivery of the goods when they reach their destination. If you do not take delivery of the goods, we shall be entitled to withdraw from the contract and to be paid the costs of delivery. If we re-deliver the goods to you after you fail to take delivery, we shall be entitled to payment of the costs associated with the re-delivery.
5. Identity check on receipt of goods. If the goods have been paid for prior to delivery, we are entitled to make the delivery of the goods subject to a check of the identity of the person taking delivery on the basis of proof of identity.
6. Damage to the goods in transit to the consumer. If you are a consumer, the risk of damage to the goods passes to you on receipt of the goods. If the goods are delivered to you damaged, you are obliged to inform us of the damage immediately, preferably by email to our email address. In the event that you discover the damage when you take delivery of the goods, you are obliged to inform not only us but also the carrier of the damage when you take delivery of the goods. You may ask the carrier to unpack the damaged shipment before taking delivery and if you find that the goods have been damaged, you are not obliged to take delivery of the goods from the carrier.
7. Damage to goods when delivered to a business. If you are not a consumer and the goods are delivered to you by a delivery service, the risk of damage to the goods passes when the goods are handed over to the carrier. If the goods are damaged after the risk of damage to the goods has passed, we will not be liable for such damage and such damage to the goods will not affect your obligation to pay the price of the goods. In the event that you receive damaged goods, you are obliged to immediately lodge a complaint with the relevant carrier.
8. Packaging of Goods. Unless otherwise agreed, the goods will be packed in a manner suitable for their preservation and protection.
9. Prohibition of import and export. In accordance with restrictive measures resulting from Russia's war aggression against Ukraine, restrictive measures have been imposed prohibiting the direct or indirect importation of certain goods into the Russian Federation and the Republic of Belarus. You undertake to us that you will not in any way sell, export or import the goods purchased in our shop to the Russian Federation, Belarus and also that in the event of resale of the purchased goods you will bind in the same manner as in this clause 10. any new owner of the goods.

5. Right of withdrawal

1. General withdrawal. Withdrawal from a concluded contract shall terminate the contract from the outset and the parties shall be obliged to reimburse each other for everything they have provided on the basis of the cancelled contract. The withdrawal from the contract also cancels the contract of gift dependent on it. The right of withdrawal may be exercised subject to the conditions set out in the terms and conditions or where provided for by law.
2. Our right of withdrawal. We have the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until the moment you take over the goods from us, for the following reasons:
   1. Exhaustion of stocks of the ordered goods,
   2. failure to take delivery of the goods,
   3. failure to pay for the goods by the agreed date,
   4. misuse of the ordering system of our online shop,
   5. providing incorrect information when ordering the goods,
   6. ordering goods at a price significantly lower than the normal price, if the goods were offered at this price due to a mistake or error of our online shop,
   7. other matters of special consideration.
3. The consumer's legal right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded contract within 14 days from the date of:

   1. receipt of the goods,

   2. the receipt of the last piece of goods, if you order more than one piece of goods in one order, which are delivered separately,

   3. taking delivery of the last item or part of a delivery of goods consisting of several items or parts,

   4. acceptance of the first delivery of the goods if the contract provides for regular delivery of the goods over an agreed period of time,

   5. the conclusion of the contract if it is a different contract.

4. The impossibility of withdrawing from certain types of goods. Due to the nature of the goods sold, it is not possible to withdraw from the contract for certain types of goods presented by us. It is also not possible to withdraw from the contract:

   1. on the delivery of goods that have been made to your requirements or have been adapted to your needs,

   2. o the delivery of goods in sealed packaging which, for health or hygiene reasons, should not be returned after you have broken the packaging,

   3. the delivery of perishable or short-lived goods or goods which, by their nature, have been irretrievably mixed with other goods after delivery,

   4. the supply of services if they have been rendered in full,

   5. others, where the law so provides.

5. Method of withdrawal. If you have a right of withdrawal and wish to withdraw from the contract, you can do so by any form of unilateral legal action that you deliver to us, You can use this link: Exchange and return of goods.
6. Retention of the time limit. If you are a consumer, it is sufficient to comply with the withdrawal period if you send us the withdrawal on the last day of the withdrawal period.
7. Returning the goods after withdrawal. If you withdraw from the contract, you must return the goods to us at your own expense within 14 days of receipt of the withdrawal, preferably by sending the goods to the address provided to you after notification of withdrawal. You must return the goods to us undamaged, unsoiled, unworn and showing no signs of use, including all accessories and documentation, preferably in their original packaging. You must also return to us any gifts and bonuses you have received under the cancelled contract - otherwise we are entitled to claim the cost of any such unreturned gift/bonus from you.
8. Refund after cancellation. If you, as a consumer, withdraw from a contract, we will refund the monies paid within 14 days of receipt of your withdrawal, but not before you return the goods to us or provide proof that the goods have been sent to us. We will only refund the delivery costs paid to you at the rate of the cheapest comparable delivery method we offer. If the value of the returned goods is reduced as a result of handling other than that necessary to familiarise ourselves with their nature, characteristics and functionality, the refund will be reduced by the amount by which the value of the goods has been reduced. We will return the funds to you in the same way we received them from you or in any other way we agree, provided that you do not incur additional costs.
9. Withdrawal on non-acceptance of goods. In the event that you do not take delivery of the goods within the proper time period, we shall be entitled to withdraw from this contract, in which case any monies paid, less the cost of postage and packing incurred by us in delivering the goods, will be refunded to you.

6. Claims for defects

1. Complaint period. If you are a consumer, you can complain to us about a defect that appears in the goods within 2 years, in the case of used goods within 1 year from the receipt of the goods.
2. Our responsibility for the agreed characteristics of the goods. We are liable to you for the goods being free from defects on receipt. In particular, we are responsible for the fact that the goods:

   1. corresponds to the agreed description, type and quantity as well as quality, functionality, compatibility, interoperability and other agreed characteristics,

   2. it is suitable for the purpose for which you require it, if we have agreed to it.

3. Liability for the usual characteristics of the goods. If you are a consumer, we are liable to you and for the fact that the goods meet the following requirements in addition to the agreed characteristics; this does not apply if we have advised you before the conclusion of the contract that certain characteristics of the goods differ and you have agreed to this:

   1. it is suitable for the purpose for which the goods of this kind are normally used, including with regard to the rights of third parties, legislation, technical standards or codes of conduct of the industry, if there are no technical standards,

   2. it is equivalent in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, to the usual characteristics of goods of the same kind that you can reasonably expect, including in the light of public statements made by us or by another person in the same contractual chain, in particular advertising or labelling,

   3. it is supplied with such accessories, including packaging, assembly instructions and other instructions for use, as you might reasonably expect; and

   4. it corresponds in quality or workmanship to the sample or specimen we provided to you before the conclusion of the contract.

4. Limitation of Liability. We are not liable to you:

   1. For wear and tear caused by normal use of the goods,

   2. in the case of second-hand goods, for wear and tear equivalent to the extent of its previous use,

   3. in the case of perishable goods with a marked best before date and in the case of perishable goods with a marked best before date, for the unusability of the goods after the marked best before date,

   4. if you have caused the defect.

5. Period for exercising the right. You are obliged to inspect the goods as soon as possible and satisfy yourself as to their characteristics and quantity. You are obliged to exercise your right under the liability for defects in the goods with us without undue delay, as soon as possible after you are able to discover the defects. If you are a consumer, you can exercise your right at any time during the warranty period.
6. Right to rectification of the defect. If the goods are defective, you have the right to have the defect rectified free of charge, either by delivery of new goods without defect or by repair of the goods, at your choice. You do not have the right to choose the method of removal of the defect if the method you choose would be impossible or disproportionately expensive compared to the other method.
7. The right to a reasonable discount and to withdraw from the contract. If we refuse or fail to remedy the defect, or the defect is repeated, or the defect is a material breach of contract, or it is clear from our statement or the circumstances that the defect will not be remedied within a reasonable time or without substantial inconvenience to you, you may claim a reasonable discount or rescind the contract. You do not have a right of withdrawal if the defect is insignificant.
8. Method of claim. If you wish to exercise your right under the liability for defects, the best way to do so is to:
   1. by sending the goods to our business address;
   2. if another person is named in the warranty or other document, on the packaging of the goods or in our online shop as the person who is entitled to claim liability for defects.
9. Essentials of a claim. The goods must be handed over to us in a condition that allows us to assess the validity of the claim, in particular the goods cannot be handed over unreasonably dirty. When making a claim, we must:
   1. Proof that the goods were purchased from us,
   2. state what defect you are claiming and how you want the claim to be settled. The requested method of handling the claim cannot be subsequently changed without our consent.
10. Complaint handling. If you are a consumer, your claim will be settled within a reasonable time, but no later than 30 days from the date of the claim. You will be notified of the settlement of the claim within this period and the goods will be returned to you in the same way as they were handed over to us when the claim was made. If the claim is not settled in time, you have the right to withdraw from the contract or claim a reasonable discount on the price. If your claim is accepted, the time for making a complaint will be extended by the time it took us to process your claim.
11. Reimbursement of claim costs. If you are a consumer, if your claim is accepted, you are entitled to compensation for the necessary costs that have been reasonably incurred in exercising your right under product liability. Similarly, if you are a consumer, then if your claim is rejected, we are entitled to compensation for the necessary costs incurred in returning your goods to us.
12. Acknowledgement of Claim. When you exercise your right under product liability, we will issue you with a written confirmation of when you exercised your right, what the claim is about and the method of handling the claim, a confirmation of the date and method of handling the claim, including confirmation of the repair and the duration of the repair, or a written justification for rejecting the claim.
13. Superior quality guarantee. In addition to your statutory rights, you may be provided with an extra guarantee for the quality of the goods. This arises from a declaration by the warranty provider, which may be made by way of advertisement, that it will satisfy you over and above your statutory rights in respect of defective performance if the goods do not have the characteristics specified in the warranty statement. The rights arising from the above-standard quality guarantee and the conditions for its application are governed by the declaration of the guarantee provider. If the warranty provider warrants that the goods will retain their functions and performance under normal use for a certain period of time, or the packaging of the goods states the warranty period or the period of use of the goods, then you are entitled against the warranty provider to at least the delivery of new goods free from defects or their repair